STORE FAQS
Hours of operation?
Our regular hours of operation are –

WATERLOO
Monday – 9:30AM – 9:00PM
Tuesday – 9:30AM – 9:00PM
Wednesday- 9:30AM – 9:00PM
Thursday – 9:30AM – 10:00PM
Friday – 9:30AM – 11:00PM
Saturday – 9:30AM – 11:00PM
Sunday – 9:30AM – 9:00PM

BRAMPTON
Monday – 10:30AM – 10:00PM
Tuesday – 10:30AM – 10:00PM
Wednesday- 10:30AM – 10:00PM
Thursday – 10:30AM – 11:00PM
Friday – 10:30AM – 11:00PM
Saturday – 10:30AM – 11:00PM
Sunday – 10:30AM – 10:00PM

Where are you located?
We currently have two locations, one in Waterloo located at 425 University Avenue East at the intersection of University avenue and Bridge street and the other located at 20 Gillingham Drive, Unit 609 in Brampton at the intersection of Hurontario and Bovaird.

How can I apply for a job?
Send your resume to [email protected] or drop off your resume in person.

What ID do I need to enter?
customer will need one piece of valid government-issued photo ID. IDs from outside of Canada may be accepted.
Ontario Driver’s Licence

• Ontario Photo Card
• Canadian Passport
• Canadian Citizenship Card
• Canadian Armed Forces Identification Card
• Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
• Permanent Resident Card (Issued by the Government of Canada)

Are you wheelchair accessible?
Yes both our Waterloo and Brampton locations are wheelchair accessible.

Do I need a prescription?
We are a recreational cannabis retailer and therefore you do not require a medical prescription to obtain cannabis.

PRODUCT INFORMATION
What types of products does Chamba carry?
Chamba carries a wide array of Cannabis products including: dried flower, extracts, edibles, oils, sprays, beverages, vapes, topicals and accessories.

What are the different ways to consume cannabis?
Inhalation delivery method through vaporizers, hand pipes, rolling papers.
Oral delivery methods through edibles and tinctures.
Topical delivery method through creams and ointments.

Can I order cannabis online?
Yes we have full online ordering capability through our “SHOP” button on the menu. We also allow online ordering through some of our affiliates such as “Leafly” and “Weedmaps”.

What is the difference between THC and CBD?
THC and CBD are both cannabinoids derived from the cannabis plant, but they’re different in many ways that may influence your next purchase.

An easy way to think about it is that THC is defined by what cannabis makes you feel, while the effects of CBD can’t be felt. The important distinction is that, unlike THC, CBD will not intoxicate you. It also addresses one of the most common reasons people choose to use CBD.

CBD can also block some of the intoxicating effects of THC. By binding to cannabinoid receptors, it will keep THC from activating those receptors. This translates to a less intense psychoactive effect, which is why products with a mix of CBD and THC are great for first-time consumers.

This does not mean that CBD cannot offer an effect. High doses of CBD often produce a profoundly relaxing experience. Like stepping out of a hot tub, your body may feel tingly and relaxed, and your brain may be clear.

How do I understand the THC and CBD content displayed on my cannabis product label?
In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So, the CBD and THC content are displayed on every product label in two ways.

On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet. 

The second numbers are listed as “Total THC” and “Total CBD.” These figures represent the active cannabinoid levels in the cannabis when ready for consumption. Because oil and capsule products have been processed (and the cannabinoids heated already), the second and first numbers will be the same between products.

What are terpenes?
Cannabis gets its scent from compounds in the plants called terpenes. Terpenes are fragrant oils found in many types of plants, especially coniferous (evergreen) varieties. The chemical compounds they secrete give fruits, vegetables, flowers and herbs their signature scents. There are over 100 identified terpenes, many of which are unique to the cannabis plant.

Although cannabis is often generally associated with a certain musky aroma, each strain of cannabis has its own scent. The individual scent of a strain will be based on the amount and type of terpenes present and which ones are dominant. Terpene scents range from earthy, woodsy, herbal, spicy, diesel or cheesy, all the way to citrusy or sweet. Making this equation even more complex, each terpene can itself have multiple aroma profiles. Also, terpene levels can vary from crop to crop, which can lead to inconsistencies in the scents

Why are terpenes important?
Since many terpenes are associated with various types of plants and herbs used in naturopathic remedies, some theorize that terpenes play a role in the effect of cannabis. For instance, linalool, a common terpene found in lavender, may be associated with relaxation. Some also believe in the theory of “the entourage effect,” referring to the possibility that cannabinoids and terpenes work together in the overall effect of cannabis. As of now, these are just theories- the impact of terpenes beyond flavour and aroma has yet to be scientifically proven. 

My dried flower has lost its moisture content, what can I do?
At the time of packaging, dried flower typically has a moisture content between 8 and 15%.  However over time, and depending on how it is stored, moisture loss will occur. To re-introduce moisture back into your dried flower, you can add a humidity pack to an airtight container and remove it once the product has reached its desired level of moisture.

What are edibles and how do I consume them responsibly?
The general rule if you are inexperienced or not using edibles or beverages often is go “low and slow”, as in low dosage and slow in consumption. It takes time for the body to process the active ingredients in edibles, so it can be a slow onset that will vary from person to person, depending on many factors.

According to the C.C.S.A., THC and other active ingredients in edible cannabis products are absorbed into the body through the digestive tract. They enter the bloodstream and travel to the liver, where they are metabolized and released back into the bloodstream. These active ingredients then enter the brain and the rest of the central nervous system, potentially producing an effect.

The main difference between edibles and other forms of cannabis is in how the body processes the active ingredients. It has been reported that when cannabis extract is ingested, it can produce effects that are similar to those experienced when cannabis flower is smoked or vaped. When cannabis is inhaled, its THC is absorbed by the blood in the lungs and moves quickly to the brain, producing an almost immediate effect, possibly within minutes. However, when cannabis is digested, the effects will likely be delayed — from 30 minutes to 4 hours or more. It can take up to 4 hours to feel the full effects.

As with consumption of any form of cannabis, the intensity and longevity of the effects depend on many factors, such as your weight and sex, how much food you’ve eaten that day and how quickly your metabolism works.

Because the onset of effects can be delayed, there is the potential for overconsumption when ingesting edibles. To minimize the risk of consuming too much, start with a very small amount (2.5 mg of THC or less), especially if you are trying a new product, and wait at least 2 hours to see how it affects your body.

What should I do if my vape cartridge has crystallized?
Don’t worry: this doesn’t mean your vape cartridge is defective. In fact, crystallization naturally occurs in vape cartridges that contain around 60% CBD or more. You can try applying a low amount of heat, and then inhaling two to three times. This may help temporarily remedy the crystallization. If that doesn’t work, you can firmly hold the vape cartridge between your palms for two to three minutes. The heat from your hands will heat the oil chamber, which should help decrystallize it temporarily. When the vape cools, the oil will likely recrystallize eventually; you can repeat the above methods before next use as needed.

My vape cartridge was defective upon opening the product. What can I do?
If a vape cartridge is confirmed by management to be defective, we do offer a 24hr period from time of purchase to refund the defective cartridge. We will require the receipt and packaging of the product in order to make the exchange or refund.

How do I properly maintain my 510 cartridge/vaporizer?
There are a few tips we can offer that can be used to help make sure that your cartridge and battery are in optimum working order:

• Keep your cartridge standing upright between uses. Having it laying on its side can lead to flooding of the coil and clogging.
• Try to keep it in temperate conditions. Leaving it in your car, for instance, can heat up distillate, causing expansion and loss of product through flooding the coil in this manner.
• If you have an issue with leaking or product getting into the threading of the battery, clean it out (while off) with rubbing alcohol and a qtip prior to loading another cartridge into it.
• Store cart in a cool, dry, dark place away from minors.
• If clogged, hold the cart in your hand to warm up the glass or hold in front of a heater for 5-10 seconds (especially for crystalized CBD carts).
• Do not take back-to-back consecutive drags on the vape. This can cause a burnt coil.
• Twist your battery into the charger until it lights up.
• Do not use a speed charger or power bar to plug your battery into. They are rated to too high an output for the battery and can deplete the maximum battery life of your battery over time, possibly burning it out in the process. Depending on your car, there can be a flux in the output of it as well, and may cause the same circumstances as the above mentioned issues.

How do I properly clean my glass pipe/bong?
One of the easiest ways to take care of your water pipe is to rinse the pieces out after every use. In lieu of that, if you have had a build up of resin in your water pipe or pipe, we recommend using a liquid cleaner to clean out your piece. There are several on the market, some of which will be a soaking cleaner, and others a soak and shake solution. Each cleaner should have instructions for proper use, although your piece should be thoroughly rinsed out no matter the solution being used. If your piece has a ground glass (frosted) joint, please dry that off before reassembly, as it may seize if still wet when reassembled.

What standards does OCS use for selecting products?
OCS, who is our supplier, carries only cannabis products from federally licensed producers in Canada. Licensed producers are subject to federal Health Canada regulations regarding the production facilities, conditions and origins of their products. Health Canada regularly visits producers to ensure these strict regulations are being followed, and regularly requests to see their Certificate of Analysis to ensure that all products are tested and verified as safe for consumers. 

What is the O.C.S., the A.G.C.O., and what role do they and Health Canada play in the legal market?
The O.C.S., or Ontario Cannabis Store, is a government run agency solely owned by the Province of Ontario and reporting to the Ministry of Finance, with regulations and licenses governed by the A.G.C.O.

The OCS provides safe, responsible access to recreational cannabis for adults 19 and older. They are an online retailer and the only wholesaler of legal recreational cannabis in Ontario.

The framework in which they established is designed to make sure our customers only receive legal, clearly labeled cannabis products by working closely with a diverse group of Licensed Producers authorized by Health Canada.

Cannabis products made available from private dispensaries and other illegal sellers are not regulated by Health Canada and are likely to be untested, meaning that the product may be unsafe for consumption. All cannabis sold by the OCS is sourced directly from producers licensed by Health Canada and must be tested and certified by Health Canada–approved labs.

Under current federal regulations, licensed producers are required to have cannabis tested for potency, pesticides, heavy metals, and microbes like bacteria or mould. In addition, Health Canada carries out its own targeted testing of cannabis samples collected during its regular and unannounced inspections of licensed producers.

What is the A.G.C.O.
The A.G.C.O. (Alcohol and Gaming Commission of Ontario) is a government agency responsible for regulating Ontario’s cannabis retail stores.

The A.G.C.O.’s focus is on the safe, responsible and lawful sale of cannabis, consistent with the legislation enacted by the provincial government. Its regulatory objectives are to ensure that the retail sale of cannabis in Ontario is carried out with honesty, integrity and in the public interest as set out in the Cannabis License Act, its regulations and the Registrar’s Standards for Cannabis Retail Stores.  

As the provincial regulator for privately run recreational cannabis stores, the A.G.C.O.:

• licenses eligible Retail Store Operators and Managers
• authorizes Cannabis Retail Stores
• approves cannabis retail employee training programs
• regulates the sale of cannabis from these stores

The A.G.C.O. works with licensed cannabis retail store owners and operators to help them understand their obligations and ensure they are selling cannabis in a safe, responsible and lawful manner. A.G.C.O. Inspectors inspect retail stores to confirm ongoing compliance with regulations and standards.

Is legal cannabis tested for quality before being sold?
Yes. All cannabis products sold by the OCS undergoes strict and rigorous testing for harmful substances by federally licensed third-party laboratories, and each product requires a COA (Certificate of Analysis) and a SOA (Statement of Attestation) outlining the product’s lot number with acceptable sample test results that have been checked and verified by a Health Canada approved and designated laboratory.

How much cannabis can I purchase at once?
The legal amount that can be purchased at one time is 30 grams, or the equivalent thereof. Some O.C.S. products will have varying ranges of equivalency due to the amount needed to manufacture the product. An example of this would be distillate cartridges, which carry an equivalency of 4 grams for every gram of distillate. 

How does my Chamba membership work?
Sign up for our loyalty program (name, email & phone number required), and you will receive 5% off any item in stock (cannot be combined with other sale offers), collect 2 points (100 points equals $1.00) on every dollar spent which can be used towards accessories, and receive exclusive offers. Plus you get access to events, raffle prizes, new product drops just to name a few of the membership perks.

How does Chamba price matching work?
If another local shop in the same city has the same item that we have, and they have it at a lower regular price at that location, we will match their regular price, provided they have that item in stock. We will not match membership or sales prices.

Does Chamba offer a seniors discount?
Yes, we absolutely do! We’re happy to offer 5% off any and all items to individuals who are 65 years of age and older.

If you are a senior and join our Chamba Membership program, you would be able to utilize the 5% off with the 5% discount of our Membership program to receive a total savings of 10%. Ask a staff member in store about our membership and we can sign you up.

Does Chamba offer a Front Line Workers Discount?
To do what we can to recognize the immense workload and responsibility that our front line workers do and to thank them for their diligent work, yes, we do offer a 5% discount to active staff members. We kindly ask that those members would be so kind as to show us their badge from the facility in which they work (of note, no details from your badge will be kept on file). 

What do I need to be able to receive my delivery?
In order to be able to deliver the product, we currently require both I.D. to prove that you’re 19 years of age or older, and the last 4 digits of the card you paid with for confirmation. We run deliveries at 6pm daily. If a delivery order is received after the 6pm deadline, the order will carry over to the next day (or it will be ready to be picked up in the shop the same day).

 

*Disclaimer – None of the information provided by this website, staff, or FAQ is to be considered as medical advice. Please consult your doctor.*